Data Requests
Last updated: 26 September 2026
This page explains how to exercise your rights over the personal data that Hespera holds about you. What we hold, and why, is described in our Privacy Policy.
1. What you can ask for
1.1. Wherever you live, you may ask us to show you the personal data we hold about you and give you a copy of it; to correct it; to delete it; to give it to you, or to another service, in a portable form; to restrict what we do with it; and to stop processing which we base on our legitimate interests. Where we rely on your consent, you may withdraw it at any time.
1.2. Residents of California and of other US states with comparable laws have equivalent rights, including the rights to know, to correct and to delete, and the right not to be treated differently for exercising them. We do not sell personal data or share it for advertising, so there is nothing to opt out of.
2. What you can do yourself
2.1. Much of this you can do directly in your workspace: see and change your details and the data in your workspace, download your catalogue as a spreadsheet and your projects in the Hespera project format, and delete your workspace, as described in Delete Your Account.
3. Asking us
3.1. Write to support@hespera.ai from the email address registered to your account, and say what you are asking for. If you write from another address, we will ask you to confirm the request from the registered one.
3.2. We ask for nothing beyond what we need to be sure that the request comes from you.
3.3. Someone else may make the request on your behalf if you have authorised them in writing. We may ask you to confirm that authorisation directly.
4. If you are a customer of one of our clients
4.1. When you buy from, book with or write to a business that uses Hespera, that business decides what happens to your data, and we process it on the business's behalf. The fastest route is to ask the business directly.
4.2. You may also write to us. We will pass your request to the business without undue delay and tell you that we have done so.
5. Time and cost
5.1. We answer within 30 days of receiving your request. Where a request is complex, or we receive a large number of them, we may need up to two further months; if so, we will tell you within the first 30 days and explain why.
5.2. There is no charge. Where a request is manifestly unfounded or excessive, we may decline it or charge a reasonable fee, as the law allows, and we will explain our reasons.
6. What we may have to keep
6.1. Some records must be kept even after a request to delete them: invoices and payment records, for as long as tax law requires, and records we need to establish, exercise or defend a legal claim. We keep them for that purpose only, and we will tell you what we have kept.
7. If you are not satisfied
7.1. You may complain to the data protection authority of the country where you live or work, or where you believe your rights were infringed. We would rather you told us first, so that we can put it right.