Delete Your Account

Last updated: 26 September 2026

This page explains how to delete a workspace or your personal sign-in, and what happens to your data afterwards.

1. Deleting a workspace

1.1. A workspace is deleted by its owner, in Settings → Data & privacy → Delete workspace. To confirm, you type the name of the workspace.

1.2. Only the owner can delete a workspace. A member who wants to leave asks the owner to remove them.

2. What happens straight away

2.1. The subscription stops renewing, and you will not be charged again. The period you have already paid for runs to its end.

2.2. Deletion is scheduled for thirty days later. Until then nothing is erased, and you can cancel the deletion from the same place.

3. After thirty days

3.1. The workspace and everything in it are permanently erased: files, images and videos, projects, catalogue, contacts, orders, conversations and settings. Its storefront goes offline.

3.2. Copies in our routine backups are overwritten within a further thirty days.

3.3. We keep invoices and payment records for as long as tax law requires.

3.4. Unused credits lapse, as described in Article 20.3 of the Terms of Service.

3.5. Templates, storefront themes or apps that you published remain available to those who had already acquired them, as the terms under which you published them provide.

4. Your personal sign-in

4.1. Deleting a workspace does not delete your personal sign-in, because you may belong to other workspaces.

4.2. To delete your sign-in, write to support@hespera.ai from the email address it uses. We delete it within thirty days and confirm by email.

5. Purchases through an app store

5.1. A subscription bought through Apple or Google is billed by them. Cancel it in the store's subscription settings, or it will continue to renew.

6. Questions

6.1. support@hespera.ai