Acceptable Use Policy

HESPERA AI, LLC

Version 1.0 · Effective from 26 September 2026

This Acceptable Use Policy (the "Policy") forms part of the Terms of Service published at /terms (the "Terms") and supplements Article 5 of the Terms. Capitalised terms which are not defined here have the meanings given in the Terms.

1. Scope

1.1. This Policy applies to every use of the Service by a Client and its Authorised Users, including material generated by means of the Service, material published through a storefront, a Library Item or an app, and messages sent through the Service.

1.2. It applies equally to material which a Client makes available to its own customers through the Service. The Client is responsible for that material as its author or publisher.

1.3. In the event of conflict, the Terms prevail. This Policy may be amended in accordance with Article 21 of the Terms.

2. Unlawful and Harmful Material

2.1. The Client shall not use the Service to create, store, publish or transmit:

2.1.1. material which depicts or sexualises minors, in any form, including material which is wholly generated. Such material is reported to the competent authorities;

2.1.2. intimate or sexual imagery of an identifiable person made or shared without that person's consent, including imagery generated or altered so as to depict that person;

2.1.3. sexually explicit material;

2.1.4. material which promotes, supports or glorifies terrorism or violent extremism, or which incites violence against any person or group;

2.1.5. material which threatens, harasses or intimidates a person, or which discloses a person's private information without authorisation;

2.1.6. material which attacks or demeans people on the ground of race, ethnic or national origin, religion, disability, sex, gender identity, sexual orientation or age;

2.1.7. material which encourages suicide, self-harm or disordered eating;

2.1.8. any other material the creation, possession or distribution of which is unlawful in the place where it is created, published or received.

3. Generated Media

3.1. Likeness and voice. The Client shall not generate the likeness, voice or identity of an identifiable natural person without that person's documented consent, in accordance with Article 5.2.1 of the Terms, and shall produce that consent upon Hespera's request.

3.2. Deception. The Client shall not present generated or altered material as a genuine record of events. In particular, the Client shall not use the Service to create material depicting a real person as saying or doing something which that person did not say or do, fabricated news, fabricated documents or evidence, or fabricated reviews or testimonials.

3.3. Elections and public authorities. The Client shall not use the Service to impersonate a candidate, an election official, a government or a public authority, or to mislead people as to how, when or where to vote.

3.4. Marks of origin. The Client shall not remove, alter or obscure the content credentials, watermarks or other marks by which the Service identifies material as generated or altered by artificial intelligence, for the purpose of concealing that fact. Where the law requires it, the Client shall disclose that material which it publishes has been artificially generated or manipulated.

3.5. Identification of people. The Client shall not use the Service to identify a person from an image of that person's face or body, or to infer a person's emotions, political opinions, religious beliefs, health, sex life or sexual orientation from images of that person.

3.6. Model Providers. Generation is performed by the Model Providers listed at /subprocessors, whose own usage rules apply to the Input submitted to them. Hespera may decline or block an Input which those rules prohibit.

4. Rights of Others

4.1. Intellectual property. The Client shall not upload, generate or publish material which infringes the intellectual property rights of any person, including by instructing the Service to reproduce a particular protected work, character or trade mark.

4.2. Personal data. The Client shall not use the Service to collect, disclose or otherwise process personal data without a lawful basis, to build profiles of individuals for the purpose of monitoring them, or to process special categories of personal data save as permitted by law.

5. Storefronts and Sales

5.1. The Client as seller. Where the Client sells goods or services through a storefront, the Client is the seller. The Client is responsible for compliance with the law applicable to its sales, and shall state on its storefront its own identity and contact details, its prices inclusive of any tax which the law requires to be included, its terms of sale, and any other information which consumer law requires.

5.2. Prohibited goods and services. The Client shall not offer through the Service:

5.2.1. weapons, ammunition, explosives, and parts or plans for making them;

5.2.2. controlled drugs and psychoactive substances, and equipment intended for their use;

5.2.3. prescription medicines, and any medicine or medical device the sale of which requires an authorisation which the Client does not hold;

5.2.4. tobacco, nicotine and alcohol products, and any other age-restricted goods, save where the Client holds every licence and applies every age check required in each place where it sells;

5.2.5. counterfeit goods, and goods which infringe the intellectual property rights of any person;

5.2.6. goods which are subject to a recall or which do not meet the safety requirements of the place of sale;

5.2.7. stolen goods, identity documents, personal data, payment card data, or access to accounts;

5.2.8. gambling, lotteries and games of chance, save where the Client holds the licence required in each place where it offers them;

5.2.9. sexual services;

5.2.10. goods or services the supply of which is prohibited by applicable sanctions or export control law.

5.3. Fair dealing. The Client shall not use the Service:

5.3.1. to publish fake reviews or testimonials, or reviews which misrepresent their source;

5.3.2. to display a countdown, a stock level or a limited offer which does not reflect a real deadline or a real limit;

5.3.3. to conceal fees or charges until the end of a purchase; or

5.3.4. to sell a subscription which renews automatically without stating so clearly before purchase, or which cannot be cancelled as easily as it was taken out.

5.4. Payment providers. Payments taken on a storefront are processed through the Client's own accounts with payment providers, in accordance with Article 8.3 of the Terms. The Client shall comply with the rules of those providers.

6. Messages and Advertising

6.1. The Client shall send marketing by electronic mail, text message or messaging service only to recipients who have consented to it where the law requires consent, shall identify itself in each message, shall provide a simple way to opt out, and shall act on an opt-out without delay.

6.2. The Client shall not send messages to contact lists which it has bought, rented or collected without the knowledge of the people concerned.

6.3. The Client shall comply with the rules of the messaging services and advertising platforms which it connects to the Service. Hespera may disconnect a service where its continued connection would breach those rules.

6.4. The Client shall not instruct an automated assistant which replies to its customers to present itself as a human being.

7. Integrity and Security

7.1. Articles 5.1.4 to 5.1.7 of the Terms apply. Security research is permitted only in accordance with the security policy published at /security.

7.2. The Client shall not access the Service by automated means at a volume which impairs it, extract content from the Service or from the storefronts of other clients by automated means, share an account in order to evade the limits of a Plan, or open accounts in order to obtain Credits or rewards to which it would not otherwise be entitled.

7.3. The Client shall not use the Service to host or distribute malicious code, or to operate a page which imitates another organisation, collects credentials or payment details under false pretences, or is otherwise designed to deceive the person viewing it.

8. Apps and Library Items

8.1. Apps are additionally subject to the App Developer Terms published at /app-developer-terms, and Library Items submitted by partners to the Partner Programme Terms published at /partner-terms. This Policy applies to both.

9. Reporting

9.1. How to report. Any person may report material on the Service which that person believes to be unlawful or in breach of this Policy by writing to support@hespera.ai. The report should state: (a) the exact address of the material; (b) why the person believes it to be unlawful or in breach of this Policy; (c) the name and electronic mail address of the person reporting, save where the report concerns material described in Article 2.1.1; and (d) a statement that the report is made in good faith and is accurate and complete to the best of the reporter's knowledge.

9.2. Handling. Hespera acknowledges each report, decides on it diligently and objectively, and informs the person reporting of its decision and of any means of redress.

9.3. Intellectual property. A holder of rights who believes that material on the Service infringes those rights may report it in the same way, identifying the protected work and the right relied upon.

9.4. Points of contact. support@hespera.ai is the single point of contact for users of the Service and for the authorities of the Member States of the European Union, the European Commission and the European Board for Digital Services. Communications may be made in English.

9.5. Threat to life or safety. Where Hespera becomes aware of information giving rise to a suspicion that a criminal offence involving a threat to the life or safety of a person has taken place, is taking place or is likely to take place, it informs the competent authorities.

10. Enforcement

10.1. Measures. Where material or conduct breaches this Policy, Hespera may remove or disable access to the material, restrict a function of the Service, or suspend or terminate the Account in accordance with Article 19 of the Terms. Measures are proportionate to the seriousness of the breach.

10.2. Statement of reasons. When Hespera restricts material or an Account, it informs the Client of the restriction, the facts and grounds relied on, whether automated means were used in reaching the decision, and the means of redress available, unless the law prohibits it.

10.3. Review. The Client may contest a decision by writing to support@hespera.ai within six (6) months of being informed of it. A contested decision is reviewed by a person.

10.4. No general monitoring. Hespera does not undertake to monitor the material which Clients store or publish. It acts on reports and on the results of its automated checks.

11. Contact

Hespera AI, LLC 131 Continental Dr, Suite 305, Newark, Delaware 19713, United States of America Electronic mail: support@hespera.ai